By 2010 Canada's largest independent retailer, Henry's, were at a cross roads with their eCommerce channel. Online sales growth was non-existent and customer service took a back seat to maintaining out-dated, unstable licensed technology.
Their infrastructure, which included 3 distinct brands, had become too costly to support and stood as the main reason why the company couldn't increase web revenue and satisfy customer needs.
- Learn how Henry's reinvented its omni-channel strategy to drive exceptional year-over-year revenue growth
- Understand the impact a cloud-based digital commerce platform has had on Henry’s, and why it has led to greater profitability and ongoing innovation
- See how cutting edge omni-channel functionality has improved customer service in store and online.