What is the OrderDynamics Omni-1000?
OrderDynamics' Omni-1000 is retail oriented research that looked at the omnni-channel capabilities of over 1000 companies worldwide. Rather than asking retail executives about their opinions on whether their retail chains were engaged with omni-channel offerings, programs and a solid strategy - OrderDynamics went straight to the websites, to experience the true shopper's journey. OrderDynamics Omni-1000 includes a global report that provides an overview of the research observations - comparing the country regions. These are the US, Canada, Australia, UK and the Nordic region (Sweden, Finland, Norway). Aside from the global comparative report, a report is available for each country, providing a detailed comparative of retailers and retail sectors across various omni-channel perspectives.
The study above specfically benchmarks the UK market. This research analyses retail inventory visibility levels, in-store pickup capabilities, pickup notifications, commited timing for item collection, returns policies, and so on. Aspects reviewed paint a picture of the retail industry and sub-sector, and the level to which omni-channel capabilities are offered to customers.
How to Use the Omni-channel Benchmarks
To best use this UK report, retailers can download a copy for review. Industry averages and statistics are found throughout to help a retailer compare against their respective retail sector. It will help retailers practicing omni-channel strategies, or planning to deploy omni-channel retailing, to understand norms and practices in the UK. Better yet, OrderDynamics can provide a retailer's specific omni-channel score, if they were part of the retailer in the original study.
Retailers interested in this option should download the research, to ensure this is their area of interest. Then reach out directly to OrderDynamics by submitting a Contact Us form to request a custom omni-channel report. We will be pleased to review if your organisation was part of the original research, then provide and review the results with your retail team.
It all starts with downloading and reviewing the Omni-1000 UK Report today.