Omni-2000: Australia Research           



In Omni-Channel Retail, Australia is still progressing as a balanced and developing market. Today, 31.4% of Australian retailers offer Click and Collect services. Yet, shoppers are asking for it more and more. In this fast-evolving retail industry, the pace has to quicken.


How does Australia compare on Click and Collect, with other retail markets? Is the pace of Year over Year (YoY) growth with in-store pickup, enough for Australian consumers? What about inventory visibility across online and offline channels? Find insights to these questions and more, in our latest Omni-2000 Australia Research. 



You will learn:

  • In which aspects Australian retailers have improved their omni-channel capabilities, since last year,
  • How retailers in Australia are using Minimum Basket Value (MBV) for online orders with free-shipping,
  • Which retail sub-sectors are excelling in Buy Online Pickup In-Store (BOPIS) practices,
  • How Australian omni-channel retailers are encouraging consumer buying, with return policies.


Get these insightful omni-channel and e-commerce benchmarks!   



What Retail Experts are Saying:

“The Australian Omni-Channel transformation is at a crossroad with a wealth of exciting opportunities for consumers and retailers. Datasharing across the supply chain will become even more important to deliver the best shopping experience for our Australian consumers.”  
Stijn Demeersseman, GM - L’Oréal Australia and New Zealand


"...very interesting and agreed with your findings for the Australian market. ... Frustrating as there is opportunity but the fear of change and expense is winning over changing their processes to be competitive and to grow their business. Definitely room to grow for retail in Australia.
Lisa Langas, Country Sales Mgr Australia/New Zealand - Joseph Ribkoff


"Wow. Only 31.4% of Australian retailers are selling using click and collect as an option. That's surprising, and that has to start changing. Great research shedding light on important and heavily discussed retail topics. Nice to see how the different sub-sectors are doing, too. Helpful for comparing to my own retail chain's capabilities."