OrderDynamics' Omni-2000: Global Research
The stats are in. This year, 37.6% of global retailers offer click and collect (BOPIS). That means a growing number of retailers are offering the omnichannel customer experience.
Get your free copy of this powerful benchmark report based on global retail research. The Omni-2000 is based on omni-channel examples of over 2,000 customer buying journeys. Benchmark your operation against the results of over 2,000 retail offers in your retail sector. What are they getting right? Why is your competition taking this seriously? How are they doing things differently in other countries? These answers and more, answered by the retail research about your omnichannel customer experience.
This year's omni-channel benchmark includes:
- United States
- Germany and Austria
- What level of Inventory Visibility 38.1% of merchants provide online,
- Return methods offered by 72.6% of omni-channel retailers, and
- How retailers can instantly improve their click & collect advertising impact.
Get your copy of the very handy omni-channel & ecommerce research. Be in the know. Read your copy of the Omni-2000 Global Research, now!
What Retail Experts are Saying about Omni-2000:
"A comprehensive assessment of omni-channel practices from around the world, cutting across categories and retailer size – all uniquely from the shoppers’ viewpoint. Of great interest to both retail executives and the practitioners who design, implement and manage omni-channel services within the retail. This report is a must read."
Mark Ryski, Founder & CEO HeadCount Corporation
"A clear perspective on where things are progressing with retailers and their omnichannel initiatives."
Brandon Rael, Operations & Retail Digital Strategist
"Much more detailed than most reports, the Omni-2000 research discusses the features of omnichannel and differences between them. I will recommend it to my colleagues, and executives to help with our POV on Omni for 2019."
Justin Ing, Digital Product Mgr, Customer Experience & Omnichannel - Holt Renfrew
"Great research, lots of curious and interesting data points to highlight!
Retailers must leverage new technology to enhance their capabilities in this area and meet the demands of today's superconsumer."
Ricardo Belmar, Snr Director Global Enterprise Marketing, InfoVista