Founded in 1909, Henry's have been serving Canada's photography and imaging needs for more than one hundred years. Leveraging the OrderDynamics Retail Order Management System, Henry's launched a cutting edge Reserve Online, Pickup In-Store program to bridge online orders with each of its 30 stores to address changing customer purchase preferences and drive unprecedented levels of customer service.
Watch this video to learn how Henry's Omni-Channel In-Store Pickup strategy drove:
- Over 150% growth in web orders picked up in its retail stores
- Increased web conversion rates and higher average order values
- A more consistent and tailored shopping experience
- Enhanced cross-channel customer service and more!